PATHETIC ONLINE SERVIE

Can I make a suggestion, please stop offering a online order service if you cant offer a proper service. Second time I'm ordering online and second time that the service is absolutely pathetic. Been waiting a week for my order. Now this morning my order was cancelled due to non payment. I paid online when placing my order. Have payment confirmation from your system. Funds was deducted from my account. You guys are following in the footsteps for Builders warehouse ? see who can offer the worst service ?