Pathetic online service

I purchased 3 items online on the 3rd August and till today I have not received the goods. There were 14 items available at the Borksburg branch when I placed my order. The item still indicates "In Preparation" till today. I tried sending enquiry mails with no feedback. I called the number online enquiries number and they promised to back which they never did. Someone called me from the branch yesterday (18/08) and assured me that she was going to the storeroom to make sure the goods are dispatched. Today (19/08) when I followed up again I was told there is no stock, very pathetic and unprofessional. I paid in full, including delivery charges, they used my money for 13 days and now I must run after them for the goods