Pathetic Online Orders Department

12/Nov - Order placed for 9 items and paid for 18/Nov - Order not received, I contacted the orders department to follow up Service representative responded by email saying that 4 out of the 9 items were out of stock according to the Boksburg today Supply Chain. I responded showing that all items were in stock according to your website and I expected the order I paid for to be fulfilled 19/Nov - Internal email sent to NTOKOZO KHANYILE 23/Nov - No response or correspondence with me directly as to the status of the order. I followed up on the order asking for feedback 24/Nov - NTOKOZO KHANYILE responded saying that the courier had picked up the order 25/Nov - I emailed indicating that the order was now received, however two of the items were incorrect. I requested that this be corrected 1/Dec - No response or feedback from Leroy Merlin orders department to date