Pathetic online Order System - *****ulent

Hi, Had pathetic experience for Online order system. I did place order for Kitchen countertops on 05/08/2023 , estimated delivery shown 11/08/23. On Tracking order on 9th & Till 10/08/23 it shows same stage " Under preparation" Due to no progress initiated contact with customer care no,. *** , called from 10/08 till 15/08 on daily basis but no one can find order items. All **** promises only order in progress. Finally today 15/08/23 consultant ask me dont wait for the order just apply for cancellation of order and request refund.

After 10 days of order placement and amount collected from customer agent ask me to cancel the order.

Moreover still website allowed me to buy same products again and showing delivery date of 18/08/23.

Email send to *** to get help , after 24 hours passed not even got reply from anyone.

If you cant fulfill one order how can you keep taking money from customers for more quantity.