IL
IVY L

1 reviews | Active since Oct 2009

17 Mar 2024, 09:43

pathetic online experience

online purchase did not have the purchased quantity delivery was promised 3-5 working days after 10 wording days still no delivery called and was informed there was a delay??? Not impressed at all

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Apr 2024, 15:07
Official
Good day Ivy

Please accept my apology on behalf of our company. I am sorry to learn that your experience with your delivery was less than satisfactory. We value our customers and exceptional service is always our priority. We will do better in future.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Apr 2024, 15:11
Official

Good day Ivy

 

Trust that you are well

 

We humbly apologize with regards to the delay of your order delivery. We hope that we have not completely lost you as a customer as your patronage is important to us and will make sure we do better in future.

 

For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.

 

Kind regards