Pathetic No Service

On the 11th July 2022, I placed an order for Grub *****s, there was enough stock as per Leroy Merlin's website. Order #*** - 275047 was confirmed and expected delivery date 14th July 2022. I waited at home the whole day on 14th July but no order was delivered. On the 15th of July 2022 I called Leroy Merlin customer care twice to enquire about the order , the first time the call was dropped after connecting with the customer care consultant, the second time , I spoke to the customer care consultant to enquire about my order , I was put on hold for 15 minutes, without any response, I decided to give up and not hold on any longer. I have also sent an email on the 18th July 2022 to enquire about the order, but to date have had no response from Leroy Merlin. The order has been in processing since the 11th July 2022. Leroy Merlin, does not have any service ,so pathetic for an online store. I will not recommend Leroy Merlin .