Pathetic delivery system

I ordered goods on 4Dec 10 Dec picked by delivery company 21 December goods still not delivered. When tracking their system says goods were delivered on 15th Dec. Worse part, the store doesn’t communicate to check if I received my order or not. I phoned the store and Danielle answered. It was 8am when I called, by 3pm still no one hasn’t given me feedback of the tracking of the goods.

I want my money back with in 24 hours. This can’t go on like this