1 reviews | Active since Aug 2015
Pathetic delivery service
I placed a delivery order on 23/5/2025 at 08:56 at Leroy Merlin Boksburg and paid the full amount. The gentleman M. Lehlogonolo who assisted me said I should receive delivery on Wednesday 28/5/2025. By Saturday 31/52025. I still have not received the order. I went back to the store and spoke to a Mr. Timothy who said they are going to try and deliver it on Saturday afternoon. He then contacted me on Sunday morning stating that my delivery will be made on Tuesday morning 3/6/2025. It is now 13:34 no longer morning. Unable to get a hold of Timothy and call Center dropped the call on me after holding for 9minutes. Absolutely unacceptable customer service and support. Not only does this reflect bad on Leroy Merlin. It damages my small business reputation as I am now 7 days behind schedule and client extremely unhappy.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.