Pathetic customer service - LeRoy Merlin Boksburg

My experiences at LeRoy Merlin Boksburg equates to a total nightmare. I travelled close to 140 kms and paid toll fees twice to purchase a coloured toilet seat. After a huge delay at the store over wrong codes and wrong colours, I left, only to find out that the toilet seat (still sealed) is broken. I returned it for a refund (had to drive the distance again) to get a refund of R324. Decided to get another one (same colour). Got home and to my utmost surprise - this one was also broken (still sealed). We then lodged a complaint with them and they arranged for the toilet seat to be picked up. Well, it's a week later and still no refund..... I WILL NOT RECOMMEND LEROY MERLIN STORES for anything. They have lost a customer.