JM
James M
1 reviews | Active since Apr 2014
26 Nov 2025, 10:25
Pathetic "customer service" from Leroy Merlin
Pathetic "customer service" from Leroy Merlin, Order was placed on 1 November, and 26 days later not delivered in full. Some items were delivered, but damaged items were sent back, these have also not been replaced. No feedback from Leroy Merlin Customer Service!!!
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Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
26 Nov 2025, 14:11Hi James
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
Leroy Merlin South Africa's reply26 Nov 2025, 14:11
Official
Hi James
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
JM
James M's updateReviewer Update
28 Nov 2025, 18:31I have not received any communication from Leroy Merlin with regards to the outstanding items on this order
JM
James M's update28 Nov 2025, 18:31
Reviewer Update
I have not received any communication from Leroy Merlin with regards to the outstanding items on this order
JM
James M's updateReviewer Update
01 Dec 2025, 09:58A reply with: "We humbly apologize" does not resolve the matter, why can't you just get this issue resolved!
JM
James M's update01 Dec 2025, 09:58
Reviewer Update
A reply with: "We humbly apologize" does not resolve the matter, why can't you just get this issue resolved!
JM
James M's updateReviewer Update
03 Dec 2025, 09:47How many times do I have to follow up on order #*** that was placed on 1 November 2025 and has still not been delivered on 28 November, you are ignoring my attempts to get this resolved indicating that you are not willing to co-operate with getting this resolved.
- I've been sending emails daily,
- I've visited your Greenstone store to get this order processed,
- I've been told that the issuer has been communicated with the Fourways and Centurion branches, and that someone would contact me the following day...It's 4 days later and still no feedback.
- I've added 2 reviews on HolloPeter, both times I get a generic response and commitment that you are looking into the matter, but no feedback
- I've added Google reviews for the Greenstone, Centurion and Fourways stores, without any resolution.
I will be reporting this as ***** with my bank in order to reverse the payment.James Meeding
JM
James M's update03 Dec 2025, 09:47
Reviewer Update
How many times do I have to follow up on order #*** that was placed on 1 November 2025 and has still not been delivered on 28 November, you are ignoring my attempts to get this resolved indicating that you are not willing to co-operate with getting this resolved.
- I've been sending emails daily,
- I've visited your Greenstone store to get this order processed,
- I've been told that the issuer has been communicated with the Fourways and Centurion branches, and that someone would contact me the following day...It's 4 days later and still no feedback.
- I've added 2 reviews on HolloPeter, both times I get a generic response and commitment that you are looking into the matter, but no feedback
- I've added Google reviews for the Greenstone, Centurion and Fourways stores, without any resolution.
I will be reporting this as ***** with my bank in order to reverse the payment.James Meeding