Pathetic customer service!

I ordered a double track pelmet pole from them, it was delivered on the 25/11/2021 and I just realized that they delivered the wrong pole. I lodged a complaint and the consultant told me that the logistic team would come and collect it on agreed date. The day arrived nobody came and nobody updated with any new information, I had to call logistic team and found out. I'm stucked with a pole that I'm not going to utilize and very furious. I'm not going to purchase anything from Leroy Merlin and wouldn't even recommend it to anyone else. The level of customer service is at zero, there's lack of communication and lack of urgency. If the company doesn't improve, it is going to lose customers and that is not good for business.