AA
AM A
1 reviews | Active since Feb 2011
28 Jan 2025, 11:39
Pathetic customer service!
What pathetic service from Leroy Merlin in Greenstone. Ordered a freestanding bath and dealt with Itumeleng on 18 January. We told her we needed the bath as construction has already begun. No feedback, no bath, Leroy Merlin just took our money and now we are battling to get the bath. We want our money back, but that seem to be a whole new battle on its own. PHONES GET CUT OFF AS THEY CLEARLY DON'T KNOW HOW TO DO THEIR JOBS. Please just give us our money back!!!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
28 Jan 2025, 15:43Hi Annith
Rest assured, we've flagged your issue, and we will reach out to resolve your order. We apologize for the inconvenience caused.
Rest assured, we've flagged your issue, and we will reach out to resolve your order. We apologize for the inconvenience caused.
Leroy Merlin South Africa's reply28 Jan 2025, 15:43
Official
Hi Annith
Rest assured, we've flagged your issue, and we will reach out to resolve your order. We apologize for the inconvenience caused.
Rest assured, we've flagged your issue, and we will reach out to resolve your order. We apologize for the inconvenience caused.
AA
AM A's updateReviewer Update
28 Jan 2025, 15:49I'm sorry, but I do not believe you. You say this to every customer that complains, yet you do not solve the issues. I have been blocked by your Facebook page and given empty promises. I am visiting the Greenstone store on Saturday for my refund and will be taking a journalist from Carte Blanche with me so they can film the process. Your store needs to wake up and address your bad customer service, but I am now going to let the whole of South Africa know about this. Watch how many people will be willing to speak to them about their bad experiences as well. Fortunately for me - I work in Public Relations and have access to all the journalists in Gauteng.
AA
AM A's update28 Jan 2025, 15:49
Reviewer Update
I'm sorry, but I do not believe you. You say this to every customer that complains, yet you do not solve the issues. I have been blocked by your Facebook page and given empty promises. I am visiting the Greenstone store on Saturday for my refund and will be taking a journalist from Carte Blanche with me so they can film the process. Your store needs to wake up and address your bad customer service, but I am now going to let the whole of South Africa know about this. Watch how many people will be willing to speak to them about their bad experiences as well. Fortunately for me - I work in Public Relations and have access to all the journalists in Gauteng.