SS
Selwyn S
1 reviews | Active since Feb 2020
09 Nov 2021, 09:26
Pathetic customer service.
Ordered an inverter online on Saturday, for collection as the site showed 2 in stock. within hours I was called to sell me anther product as there was no stock of what i ordered. I advised another branch had 8 and could they do a branch transfer. no problem i was told i can collect Monday. Tuesday i called and and put on hold for 15 minutes only top be told I will get it the next week!!!!! when i asked if i could collect from the other branch put on hold again for another 20 minutes. I was then advised it would actually be in Boksburg on Thursday not next week ??? she did apologize but how long does it take to establish the status of an order. Absolutely pathetic customer service and was on the call for over 45 minutes.
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Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
09 Nov 2021, 09:41Hey Selwyn,
We trust that you are well
So sorry to hear about your bad experience, we will continue to see how best we can improve on the issue. We are glad to hear that you are willing to wait till Thursday to collect the order, we hope that you afford us the chance to continue to improve on this and you continue to shop with us
Do enjoy the rest of your day
We trust that you are well
So sorry to hear about your bad experience, we will continue to see how best we can improve on the issue. We are glad to hear that you are willing to wait till Thursday to collect the order, we hope that you afford us the chance to continue to improve on this and you continue to shop with us
Do enjoy the rest of your day
Leroy Merlin South Africa's reply09 Nov 2021, 09:41
Official
Hey Selwyn,
We trust that you are well
So sorry to hear about your bad experience, we will continue to see how best we can improve on the issue. We are glad to hear that you are willing to wait till Thursday to collect the order, we hope that you afford us the chance to continue to improve on this and you continue to shop with us
Do enjoy the rest of your day
We trust that you are well
So sorry to hear about your bad experience, we will continue to see how best we can improve on the issue. We are glad to hear that you are willing to wait till Thursday to collect the order, we hope that you afford us the chance to continue to improve on this and you continue to shop with us
Do enjoy the rest of your day
SS
Selwyn S's updateReviewer Update
12 Nov 2021, 21:39Well would you believe after being promised it would be there on Thursday before 2pm, it took another 30 minute phone call after 2-30pm, to establish IT WAS NOT THERE. I asked for the manager( regrettably name not taken) only to be told the help desk was wrong it is in fact there. After confirming more than once that I can collect the unit, I arranged to collect on Friday. LO AND BEHOLD, when I get there Friday 3-45pm, IT WAS NOT THERE YET. After a heated discussion i eventually spoke to Anthony who has now Promised he will deliver next Wednesday free of charge. What pathetic service and excuses. This company will not see me or any of my friends for a very long time if ever again.
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Selwyn S's update12 Nov 2021, 21:39
Reviewer Update
Well would you believe after being promised it would be there on Thursday before 2pm, it took another 30 minute phone call after 2-30pm, to establish IT WAS NOT THERE. I asked for the manager( regrettably name not taken) only to be told the help desk was wrong it is in fact there. After confirming more than once that I can collect the unit, I arranged to collect on Friday. LO AND BEHOLD, when I get there Friday 3-45pm, IT WAS NOT THERE YET. After a heated discussion i eventually spoke to Anthony who has now Promised he will deliver next Wednesday free of charge. What pathetic service and excuses. This company will not see me or any of my friends for a very long time if ever again.
SS
Selwyn S's updateReviewer Update
17 Nov 2021, 21:53Who would have guessed Wednesday came and went and all i had was an sms saying they have no stock sorry!!!!! PATHETIC NEVER ORDER TO COLLECT if you even want to deal with them.
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Selwyn S's update17 Nov 2021, 21:53
Reviewer Update
Who would have guessed Wednesday came and went and all i had was an sms saying they have no stock sorry!!!!! PATHETIC NEVER ORDER TO COLLECT if you even want to deal with them.
SS
Selwyn S's updateReviewer Update
22 Nov 2021, 09:42aND NOW I AM BATTLING TO OBTAIN MY REFUND-THEY WILL NEVER SEE ME AGAIN
SS
Selwyn S's update22 Nov 2021, 09:42
Reviewer Update
aND NOW I AM BATTLING TO OBTAIN MY REFUND-THEY WILL NEVER SEE ME AGAIN