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duitser D

1 reviews | Active since Jun 2017

10 Aug 2023, 12:11

Pathetic customer satisfaction

Be careful to order online with this place. They making promises to deliver your order on a given date which they cannot commit to. No communication from their side. They just keep you in the dark and you must wait for one day when they decide to deliver your order. Absolutely pathetic customer service. My order was supposed to be delivered on the 4th of August, till today I haven't received anything and also no communication to update me on my order.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Aug 2023, 14:53
Official
Good day Wayne 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that continuous direct communication will be made with you.