MH
Michael H
1 reviews | Active since Nov 2022
15 Dec 2025, 12:18
Pathetic and unable to deliver on promises
Order number ***. Order was placed and paid for on the18 October2025. We have had parts of our oder delivered from November. Which in itself is pathetic to take 3 weeks to start delivering. Since then we have had 3 deliveries and the order is still not complete. I have contacted them over 20 times with never getting a resolution. You hold on the line for 30 minutes until being cut off. They do not return calls or emails. The service would receive a zero star rating if this was an option.
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Leroy Merlin South Africa's replyOfficial
15 Dec 2025, 17:08Hi Michael
We regret the lack of resolution despite your multiple attempts to contact us, as well as the long hold times and missed follow-ups. This is not the level of service we strive to provide, and we take your feedback very seriously. i will follow up and contact you shortly.
Thank You
We regret the lack of resolution despite your multiple attempts to contact us, as well as the long hold times and missed follow-ups. This is not the level of service we strive to provide, and we take your feedback very seriously. i will follow up and contact you shortly.
Thank You
Leroy Merlin South Africa's reply15 Dec 2025, 17:08
Official
Hi Michael
We regret the lack of resolution despite your multiple attempts to contact us, as well as the long hold times and missed follow-ups. This is not the level of service we strive to provide, and we take your feedback very seriously. i will follow up and contact you shortly.
Thank You
We regret the lack of resolution despite your multiple attempts to contact us, as well as the long hold times and missed follow-ups. This is not the level of service we strive to provide, and we take your feedback very seriously. i will follow up and contact you shortly.
Thank You