JK
Janet K
1 reviews | Active since Feb 2020
11 Feb 2020, 14:56
Pathetic
Horrible service, no client communication. The most disappointing service I have encountered. I am very sad and disappointed. One word that can describe Leroy Merlin: pathetic.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
11 Feb 2020, 15:32Hello Janet, I have looked into the order history and you ordered quite a few items, thank you for your support. If you can provide further details on what exactly disappointed you. We would appreciate it as it's the only way we can improve. #va
Leroy Merlin South Africa's reply11 Feb 2020, 15:32
Official
Hello Janet, I have looked into the order history and you ordered quite a few items, thank you for your support. If you can provide further details on what exactly disappointed you. We would appreciate it as it's the only way we can improve. #va
JK
Janet K's updateReviewer Update
11 Feb 2020, 15:45Well that was a quick response. If only you paid that attention to my order.
No thank you. That is no excuse for bad service. If you would have communicated with me about my order, this would have been avoided. I will take my business elsewhere, where they can handle it.
No thank you. That is no excuse for bad service. If you would have communicated with me about my order, this would have been avoided. I will take my business elsewhere, where they can handle it.
JK
Janet K's update11 Feb 2020, 15:45
Reviewer Update
Well that was a quick response. If only you paid that attention to my order.
No thank you. That is no excuse for bad service. If you would have communicated with me about my order, this would have been avoided. I will take my business elsewhere, where they can handle it.
No thank you. That is no excuse for bad service. If you would have communicated with me about my order, this would have been avoided. I will take my business elsewhere, where they can handle it.
Leroy Merlin South Africa's replyOfficial
11 Feb 2020, 16:12We do apologise Janet. We have had a few issues with our systems since start of loadshedding. It's no excuse though. We sent out communication to our customers to review us on Hellopeter to see where we needed to fill the gaps we missed. We hope that you will consider giving us a second try soon. Keep well and take care. #va
Leroy Merlin South Africa's reply11 Feb 2020, 16:12
Official
We do apologise Janet. We have had a few issues with our systems since start of loadshedding. It's no excuse though. We sent out communication to our customers to review us on Hellopeter to see where we needed to fill the gaps we missed. We hope that you will consider giving us a second try soon. Keep well and take care. #va