BL
Bongolethu L

1 reviews | Active since Jul 2022

17 Feb 2025, 18:50

Parcel not delivered yet Leroy claims order has been delivered, some parcels were delivered 3 days later.

Poor poor service. Placed an order online, Leroy then decided to separate my order into 4 orders. Only 2 orders made it on time, 3rd one was late by 3 days. As I’m typing this review, I’m still waiting for the last part of my order which was supposed to have been delivered on the 12th of February, and to make matters worse, I’ve just received a delivery completed confirmation yet I did not receive anything. When I try to call Leroy, their telephone number doesn’t go through instead it automatically hangs up.

I will never ever order anything online from Leroy Merlin.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Feb 2025, 16:05
Official
Hi Bongolethu

We've escalated your concern and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.

Thank You 
BL
Bongolethu L's update19 Feb 2025, 10:00
Reviewer Update
I do not understand your definition of “Escalated” if no one bothers to call nor email me after my review.
I still haven’t received my order.
I’d like to notify Leroy Merlin that if my orders is still not delivered by today, they should keep it and start arranging for my refund. I can’t be begging you guys to deliver a product that was supposed to be delivered on the 13th of February, which I’ve also paid for.
Order No: LLS***