Paid for online order, NO delivery, NO communication!

Item: Leroy Merlin South Africa
Rating: 1
Author: Nihan K

I placed an order online on 30 June 2021 and it has NOT been delivered even though the email stated 5-7 days delivery time, sent two emails and NO response. Do NOT use this company, at this time I am ready to open a case at SAPS since I paid them and they have not delivered my goods or communicated the intent to do so.

Helpful (0)

Replies (3)

Leroy Merlin South Africa's replyOfficial

14 Jul 2021, 09:09

Morning Nihan,

We trust that you are well

So sorry to hear about your bad experience, we will look into the matter and we'll revert back with feedback

Leroy Merlin South Africa's reply14 Jul 2021, 09:09

Official

Morning Nihan,

We trust that you are well

So sorry to hear about your bad experience, we will look into the matter and we'll revert back with feedback

Nihan K's updateReviewer Update

19 Jul 2021, 00:05

I finally received my order on 16 July 2021, thanks.

Nihan K's update19 Jul 2021, 00:05

Reviewer Update

I finally received my order on 16 July 2021, thanks.

Leroy Merlin South Africa's replyOfficial

19 Jul 2021, 06:26

Hey Nihan,

We trust that you are well

We are glad to hear that you received your order, thank you for your patience and affording us the chance to rectify this. We still apologize for the inconvenience and we'll continue to improve on our services to ensure that you have a good shopping experience with us

Do enjoy the rest of your week

Leroy Merlin South Africa's reply19 Jul 2021, 06:26

Official