Overall terrible experience

Absolutely shocking experience from the start, went in store on the 22nd of December and bought everything i needed. Was told with festive season that the delivery would only happen on the 2nd of Jan, completely understandable and had no issues with that. By the 5th of Jan nothing had been delivered. I called in and got confirmation that there was a delay in dispatch and it would be delivered that next Monday 8th Jan. On the 8th nothing was delivered, called into the call centre and was told no they don’t have stock of the 1 item that’s why it hasn’t been delivered. No communication from the store whatsoever. So I went into store to chose an alternative, which we did and they arranged for delivery, great got my items on Wednesday or Thursday the 10/11th. On Friday the 12th I went to the store to chose and purchase the tiles that were needed, they told me that I could come collect on Monday 15th, called the call centre first to check everything was ready and they said yes I can come collect. Went through to go and collect and was told they didn’t have the one item, so I had to chose ANOTHER alternative.

Fast forward to Friday 19th (the tilers are here to now tile the bathroom) and turns out 2 of the tiles in the box of tiles is the complete wrong tiles. So I go back to the store and complain about that. Now we sit today Monday 22nd - the plumbers are back to now install all the fixtures and as they open the double basin for the vanity, they are both shattered (these items have not been moved since they were delivered). I am absolutely blown away with the lack of communication, horrible customer service and the overall experience with Leroy merlin and will never recommend or buy anything from them every again!