CR
Carl R

1 reviews | Active since Sept 2022

30 Sept 2022, 16:50

Over 80% give a 1 star rating, only because 0 stars is not an option.

I ordered items on 16 September 2022. Not only was the order late, but they sent me the incorrect items. Upon enquiry they finally acknowledged that the item had been discontinued and no longer had any stock. When I ordered there was stock, otherwise I would not have been able to order online. So they decided to send me what they have in stock, even if not what I had ordered. After many calls I finally managed to book a collection of the items that were incorrectly shipped and debited from my account. Guess what, they did not pitch for the collection of the goods either....

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Oct 2022, 09:49
Official
Good day Carl. 

We apologize for the inconvenience caused. As per our telephonic communication, please note that we will not be collecting the items, You can keep them. We have processed the refund and we will send you the proof of refund via email to your email address. 

Hope you have a great day further