CE
Christy E
1 reviews | Active since May 2016
16 Jan 2025, 21:22
Outstanding order - No response or Refund
Ordered products for the pool on 23 Dec 2024.
I received completely incorrect items (Cordless drill and batteries) instead of the 6 x HTH products that were paid for.
I sent a photo of the products received along with the order details showing what was ordered.
I was told Leroy Merlin Boksburg would reach out to correct the error. It has been two weeks and my products have yet to be delivered and they have not made any effort to refund me or to make any arrangements. My email and cellphone number is on all my messages and yet Boksburg store make no effort to have this corrected. They are absolute ******* and based on the reviews here, I am one of many people with this experience.
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
17 Jan 2025, 11:44Hi Christy
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, we will be in contact with you regarding your order.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, we will be in contact with you regarding your order.
Leroy Merlin South Africa's reply17 Jan 2025, 11:44
Official
Hi Christy
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, we will be in contact with you regarding your order.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, we will be in contact with you regarding your order.
CE
Christy E's updateReviewer Update
22 Jan 2025, 07:51Still not resolved.
Wendy Nene contacted me on 17/01 and just said the incorrect items need to be returned.
I have sent 2 responses so far with no feedback.
Issue: I want the products I Ordered. Leroy's website still shows the order as completed, despite my report to show that I did not receive the correct items.
I am insisting that they send a courier to collect the 3 items incorrectly delivered and the same delivery person should give me the items I did deliver ie Collect and Delivery, simultaneously.
I am not willing to have the items collected and then there is no trail on the system that my order is still outstanding.
Wendy Nene contacted me on 17/01 and just said the incorrect items need to be returned.
I have sent 2 responses so far with no feedback.
Issue: I want the products I Ordered. Leroy's website still shows the order as completed, despite my report to show that I did not receive the correct items.
I am insisting that they send a courier to collect the 3 items incorrectly delivered and the same delivery person should give me the items I did deliver ie Collect and Delivery, simultaneously.
I am not willing to have the items collected and then there is no trail on the system that my order is still outstanding.
CE
Christy E's update22 Jan 2025, 07:51
Reviewer Update
Still not resolved.
Wendy Nene contacted me on 17/01 and just said the incorrect items need to be returned.
I have sent 2 responses so far with no feedback.
Issue: I want the products I Ordered. Leroy's website still shows the order as completed, despite my report to show that I did not receive the correct items.
I am insisting that they send a courier to collect the 3 items incorrectly delivered and the same delivery person should give me the items I did deliver ie Collect and Delivery, simultaneously.
I am not willing to have the items collected and then there is no trail on the system that my order is still outstanding.
Wendy Nene contacted me on 17/01 and just said the incorrect items need to be returned.
I have sent 2 responses so far with no feedback.
Issue: I want the products I Ordered. Leroy's website still shows the order as completed, despite my report to show that I did not receive the correct items.
I am insisting that they send a courier to collect the 3 items incorrectly delivered and the same delivery person should give me the items I did deliver ie Collect and Delivery, simultaneously.
I am not willing to have the items collected and then there is no trail on the system that my order is still outstanding.
CE
Christy E's updateReviewer Update
03 Feb 2025, 23:06This matter is still not resolved.
Leroy Merlin are so unprofessional!!!
Leroy Merlin are so unprofessional!!!
CE
Christy E's update03 Feb 2025, 23:06
Reviewer Update
This matter is still not resolved.
Leroy Merlin are so unprofessional!!!
Leroy Merlin are so unprofessional!!!
CE
Christy E's updateReviewer Update
03 Feb 2025, 23:08Leroy Merlin simply do not respond.
It is all generic responses. No-one can actually get this matter resolved it has been over a weke since the incorrect items were collected. To date no refund has been processed.
It is all generic responses. No-one can actually get this matter resolved it has been over a weke since the incorrect items were collected. To date no refund has been processed.
CE
Christy E's update03 Feb 2025, 23:08
Reviewer Update
Leroy Merlin simply do not respond.
It is all generic responses. No-one can actually get this matter resolved it has been over a weke since the incorrect items were collected. To date no refund has been processed.
It is all generic responses. No-one can actually get this matter resolved it has been over a weke since the incorrect items were collected. To date no refund has been processed.