Outright Lies to Secure a Sale

I recently wrote a review regards my garden vacuum/blower that needs a new bag and when I visited the store I was told that they do not keep spares for their own brand of vacuum/blower, Leroy Merlin rep**** that they would resolve the issue, this is how they went about it, I received an email from a peron advising that they would investigate and reply to me, a day later I got a new email stating that the issue was resolved. This is what took place, I got a call from the Boksburg store asking me for the model number of the blower/vacuum, I told them which one I had and they rep**** that they do not have any spare part for the Sterwins range and that model, they would try other brands/models of blowers/vacuum to see if any of those would fit and call me back. 4 days later and nothing, no call, absolutely nothing. So I purchased this brand and model becuase the in store sales person at the time advised that spare parts are readily available - seems to me that is an outright lie and I now sit with a piece of equipment that is useless and Leroy Merlin seem to think that this is acceptable.