Out of stock, sensitive to feedback

I used to be a fan of Leroy Merlin... I bought a whole basket of items in late November through the online platform. I received a call the following day informing me that there was no stock of THREE items that I had ordered were out of stock, despite the website showing stock at the time of purchase. Unable to provide viable alternatives, I cancelled the order.

A few weeks later, I receive an email asking me to rate the product. I write the following review, which was MODERATED and not published. "Leroy Merlin took my money, but were unable to honour the order as they were out of stock, despite the website showing stock when I ordered. I cancelled my entire order as they were out of stock of THREE of the items I ordered. Not impressed. I cant comment on the product as I never received it...."