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MJ
Mustafaa J

1 reviews | Active since Mar 2009

17 Aug 2020, 15:06

Ordering online is a bad idea - bad service, lost payments, unknown delivery dates

Purchased on the 15th of June 2020. The order was expected in beginning of July 2020. order only arrived partially from their stores in mid-July 2020. Was told that the order would be received end of August 2020. Now they have changed to mid-August. Another order online went missing - although it was paid for. Now the Accounts department must investigate. Ordering online is a massive fail for this big company trying to compete with Builders. Very very disappointed. They cant get delivery right and their online system is broken. Made several calls and the guys are generally helpful - but this is pathetic as the the person always promises someone will call me. Keep waiting. And if they do call you as they say - its via SMS - to say its delayed again. Get your act together.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply17 Aug 2020, 15:31
Official
Hello Mustafaa, we have your order number and proof of payment. We have escalated this to urgent. We will provide feedback. #va
MJ
Mustafaa J's update19 Aug 2020, 11:42
Reviewer Update
Yolanda called me on the same day of logging this issue as I had called the call centre,and she was extremely helpful however it is too late for apologies and my order is delayed again due to supplier issues. None the less, my order numbers are 13106 (the lost payment) and 38954. The order 13106 which is showing as partial delivery - not true as I have not received anything as yet. The other order made in June is 38954 is also partially delivered. Yolanda has promised to expediate my delivery with items that are available. Yolanda is aware of the issue.