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Phil M
1 reviews | Active since Nov 2016
11 Feb 2020, 13:31
Ordered and paid online, only to have them call and say they don't have the product
The online ordering was cumbersome. They wanted way too much personal information (including my passport number for some reason) just to register, but whatever.
I ordered a rechargeable fan online, and the money came off my credit card. 2 days later I received a phone call telling me the item is out of stock and they don't know when it will be in stock.
Waiting for a refund now. But really...how hard is it to make an online shopping portal that works? Businesses all over the world have them. Why Leroy Merlin can't keep their stock update before they take your money is beyond me.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
11 Feb 2020, 14:07Hello Phil, we apologise for your negative experience. If you can provide your online order number, it would help us to continue your refund? #va
Leroy Merlin South Africa's reply11 Feb 2020, 14:07
Official
Hello Phil, we apologise for your negative experience. If you can provide your online order number, it would help us to continue your refund? #va
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Phil M's updateReviewer Update
11 Feb 2020, 14:09No problem- here's the order number:
#*** - 29753PM
Phil M's update11 Feb 2020, 14:09
Reviewer Update
No problem- here's the order number:
#*** - 29753PM
Phil M's updateReviewer Update
01 Apr 2020, 15:19I just noticed I didn't update this. Leroy Merlin really stepped up to the plate and went above and beyond to fix their mistake. I've gone from very disgruntled to a loyal fan. Well done- the customer service team is second to none.
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Phil M's update01 Apr 2020, 15:19
Reviewer Update
I just noticed I didn't update this. Leroy Merlin really stepped up to the plate and went above and beyond to fix their mistake. I've gone from very disgruntled to a loyal fan. Well done- the customer service team is second to none.