Order that disappeared

Ordered an a4 black frame on the 3rd of January and I paid for it using Payflex and using a guest account. I never ever received confirmation of my order, but I paid for it from Payflex side. I enquired about my order and I've just been given the run around. I've sent proof of purchase from payflex side and proof from Fnb that I paid for it. I also paid for it to be delivered.