Order placed, money taken, but no service

I've Placed an online order for delivery after creating a profile on their website. I registered as client no. 41161. Money was deducted from my bank account immediately but after a week it still shows no order have been placed. With no order number I feel like I've been ******. Trying to phone, send emails but no response. Very disappointed. Just bad service. The least they can do is to refund me.