1 reviews | Active since Nov 2018
Order not received
I placed an online order on 27.09.2022. The delivery was supposed to be on 30.09.2022 as per the confirmation. On 05.10.2022 I enquired about order on ***. I got a response on 06.10.2022 , they wanted to find out which items were not received. I responded that none of my items were delivered. I haven't had a response since then. I need to know when will I receive my order. A response will be highly appreciated.
Good day Phumzile.
I hope this email finds you well.
Kindly advise on the order number so I can follow up with the store.
Thank you.
Good day Phumzile.
I hope this email finds you well.
Kindly advise on the order number so I can follow up with the store.
Thank you.
Good day Phumzile.
You order was not pushed by the system - I have sent the details to I.T so they can assist.
Good day Phumzile.
You order was not pushed by the system - I have sent the details to I.T so they can assist.
Good day Phumzile.
I hope this email finds you well.
Apologies for the delay in communication.
The IT department advised the order could not be pushed there I have sent it to the Little Falls branch so they can push it.
The order should be placed by end of business today or tomorrow latest.
Thank you.
Good day Phumzile.
I hope this email finds you well.
Apologies for the delay in communication.
The IT department advised the order could not be pushed there I have sent it to the Little Falls branch so they can push it.
The order should be placed by end of business today or tomorrow latest.
Thank you.
Good day Phumzile.
I hope this email finds you well.
The order was delayed due to the system not creating it. We had to request one of the stores to create it as the I.T department couldn't push it.
The store tried getting in touch with you 5 days back regarding the order but you were not available. I will escalate the query regarding the refund.
Thank you.
Good day Phumzile.
I hope this email finds you well.
The order was delayed due to the system not creating it. We had to request one of the stores to create it as the I.T department couldn't push it.
The store tried getting in touch with you 5 days back regarding the order but you were not available. I will escalate the query regarding the refund.
Thank you.
Hi Phumzile.
The ticket is still open and it is the system stating that when there are no interactions. The ticket will be closed once you receive you order.
Thank you.
Hi Phumzile.
The ticket is still open and it is the system stating that when there are no interactions. The ticket will be closed once you receive you order.
Thank you.
Hi Phumzile.
I hope this email finds you well.
Your order is with the couriers and it was actioned today. Delivery will be tomorrow latest Thursday.
In the meantime you can track it using these details waybill: LML*** and the link: http://nucleus.podzone.net/WintrackDX_LeroyMerlin/Account/Login
Thank you.
Hi Phumzile.
I hope this email finds you well.
Your order is with the couriers and it was actioned today. Delivery will be tomorrow latest Thursday.
In the meantime you can track it using these details waybill: LML*** and the link: http://nucleus.podzone.net/WintrackDX_LeroyMerlin/Account/Login
Thank you.
to Leroy
Hi,
I just tracked my order and it says it was delivered on 27.10.2022. Who was it delivered to? As i didn't receive the order.
to Leroy
Hi,
I just tracked my order and it says it was delivered on 27.10.2022. Who was it delivered to? As i didn't receive the order.
Hi Phumzile.
Your order states that it was delivered and accepted by Suzan. Are you sorted or should I check with the courtiers?
Hi Phumzile.
Your order states that it was delivered and accepted by Suzan. Are you sorted or should I check with the courtiers?
This has been dragging since September. It can it be resolved already :(
This has been dragging since September. It can it be resolved already :(
Hi.
I will check with the couriers then revert back as there are no specifications on their portal.
Hi.
I will check with the couriers then revert back as there are no specifications on their portal.
Hi Phumzile.
The couriers advised they were having issue with the address. Should I advise them to return the items to the store for a refund or confirm the address so they can deliver?
Thank you.
Hi Phumzile.
The couriers advised they were having issue with the address. Should I advise them to return the items to the store for a refund or confirm the address so they can deliver?
Thank you.