Order not received

I ordered an item via the website which was said to be delivered on the 14 November 2024, no communication from Leroy Merlin nor the courier company, my address was incorrectly given to the courier company, which is not my problem, after I called to ask what the delay was, the address gets corrected, the courier company then says it was received late and the item will only be delivered on Monday 18 November 2024, called Leroy Merlin+- 4 times, they say we'll call the courier company and find out, I was never called back like they promised, they don't care, they have their money and now as the customer I must suffer and wait and chase them for a product I paid for with the mistake of the company. Pathetic service,