KL
Kabelo L

1 reviews | Active since Oct 2023

03 Oct 2025, 08:11

order not fully delivered some panels broken

Dear Leroy Merlin Customer Service, I am writing to express my disappointment regarding my recent order with Leroy Merlin. The order was never fully delivered, and to make matters worse, some of the items that did arrive were damaged. Specifically, I ordered four wall panels, but only three were delivered. Out of the three panels received, one was cracked/broken, making it unusable. This has caused both inconvenience and delay in my project. I kindly request the following: 1. Immediate delivery of the missing wall panel. 2. Replacement of the damaged wall panel with a new one in good condition

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Oct 2025, 10:50
Official
Hi kabelo

 We apologize for the damaged item and delay in replacement — your order is now being prioritized for urgent resolution.  We sincerely apologize for the experience you have had with us.

Thank You 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Oct 2025, 11:06
Official
Hi Kabelo 

Thank you for bringing your concerns to our attention.

 We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will contact you shortly.