Order not delivering!!!

I placed an order on 1 Sep 2024 and the arrival date at the time of the order was 6 Sep. They phoned on 3 Sep to confirm the delivery address. Only one of the items was delivered on 4 Sep so I sent an email to enquire about my order on 5 Sep. They responded on 6 Sep and advised that my order was split in two and the remaining items will be delivered that same day. I waited all day and never received order. I sent follow up emails on 7 and 9 Sep but they didn't respond. I sent a new enquiry email on 11 Sep but still haven't received a response.

We've also been phoning them daily and they keep advising that the order is out for delivery and will be delivered that same day. We requested a tracking number from the call center agent who agreed to email it to me but they never sent it.

It's been almost 2 weeks since I placed the order and I am not receiving any updates or feedback.

At this stage I feel like canceling my order and requesting a refund since we needed these items before 10 Sep for our daughter's birthday and am still waiting for it to be delivered.

This is terrible and unacceptable customer service and not the first time we're having a bad experience with a Leroy Merlin delivery.