1 reviews | Active since Dec 2022
Order Not Delivered – Time-Sensitive & No Feedback
My order from Leroy Merlin was scheduled for delivery on 24 November. The only reason I went ahead with this purchase was the guaranteed delivery date, as the items are needed urgently.
Despite raising this with your team early this morning, and receiving a response from Madalene stating that the delay was being followed up with your supply chain, no further feedback has been provided. It is now 15:23, and the order status still shows “processing”, with no tracking available.
This is a time-sensitive delivery, and the lack of communication and failure to meet the promised delivery date have caused significant inconvenience. I need immediate clarity on where my order is, why it was not delivered yesterday, and when it will be resolved.
I expect urgent action and a firm update.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
This level of disregard is unacceptable, especially for a first-time customer. If my order is not delivered today by 1pm, I expect a full refund issued immediately , no further excuses, no further delays.
This level of disregard is unacceptable, especially for a first-time customer. If my order is not delivered today by 1pm, I expect a full refund issued immediately , no further excuses, no further delays.
I will not accept a delay for a mistake that is entirely your responsibility. I demand that my refund be processed today. I should not be inconvenienced due to your incompetence, especially as a first-time customer.
This is disgusting and terrible customer care. On principle, I will go to every length necessary to hold your company accountable.
I will not accept a delay for a mistake that is entirely your responsibility. I demand that my refund be processed today. I should not be inconvenienced due to your incompetence, especially as a first-time customer.
This is disgusting and terrible customer care. On principle, I will go to every length necessary to hold your company accountable.