Order not delivered since 3 weeks back and Refund still not received.

Worst customer experience I haven’t even received any of the products. I have ordered. I love how someone has the audacity to send me an email to review the products whitls I don’t even have any. Clearly shows no one knows what’s happening in that place. I placed an order on the 5th of July, order was not delivered, I phoned to follow up on the 12th , I was advised I will get it within 3 day but someone will call to confirm and it never happened. On the 14th I send an email requesting for my refund , however my email was only attended too on the 19th, advising me the matter has been escalated. On the 20th I was told my order was delivered, which was not. Went to the store in Fourways, the guy tried to assist , however , He couldn’t even find my order. On the 21st, I was told they will refund me back my money, which I will only get in 7 -10 working days. I have never been so inconvenienced as a client, my geyser burst and need to repaint my bedroom ASAP, I choose the worst store to make these urgent purchases. I’m glad I went to Makro yesterday, who charged me even cheaper for same products. This experienced left a bad tastes in my mouth . Worse service ever. I made an efforts to follow up, they didn’t even bother themselves. Even when I phone the customer line, they left me on hold for 15 minutes. Extremely disappointed. Clearly one should stick to what we know, the Makro’s and Builders of this world.