kL
kate L
1 reviews | Active since Jan 2021
10 Apr 2022, 16:04
Order delivered in an old looking box which made my items fall off
I must say that the box I received with my order is rather disappointing. It looked like a box that was eaten by rats, not sure why you used that dirty box for a delivery.
Other than the horrible box I’ve received with my order. I am happy with the services and order that I have received. Also another thing, I tried calling you to track my order ( 64755 ) then ran out of airtime whilst holding and someone called me back, I think her name is Lesego. She was amazing.
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Leroy Merlin South Africa's replyOfficial
11 Apr 2022, 09:09Hi Kate,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to our Supply chain department to see area's where we need improvement on .
We would also like to thank you so much for your kind words, Kate. We really appreciate you taking the time out to share your experience with us — and we agree, Xolani is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to our Supply chain department to see area's where we need improvement on .
We would also like to thank you so much for your kind words, Kate. We really appreciate you taking the time out to share your experience with us — and we agree, Xolani is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Leroy Merlin South Africa's reply11 Apr 2022, 09:09
Official
Hi Kate,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to our Supply chain department to see area's where we need improvement on .
We would also like to thank you so much for your kind words, Kate. We really appreciate you taking the time out to share your experience with us — and we agree, Xolani is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to our Supply chain department to see area's where we need improvement on .
We would also like to thank you so much for your kind words, Kate. We really appreciate you taking the time out to share your experience with us — and we agree, Xolani is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!