Order Delay and Misleading Information

Dear Leroy Merlin Customer Care Team,

I am writing to express my strong dissatisfaction with the service and poor communication regarding my recent order (Order #***)

My experience with the handling of this delivery has been deeply frustrating due to contradictory and misleading updates from your team:

1. Initial Misinformation: I was initially told that my order had already been loaded onto the delivery vehicle.

2. Conflicting Status: Shortly after, I was informed that the delivery was actually waiting for an available truck.

3. Further Delay: Now, I am being told that the delivery will take an additional 3 days.

This sequence of inaccurate statements reflects a complete lack of reliability and customer service standards. I scheduled my plans around the initial confirmation, and these constant changes and false updates have caused significant inconvenience.