SM
Solani M

1 reviews | Active since May 2020

12 Jan 2025, 14:50

Order cancelled without my consent

I discovered my order was cancelled upon collections, with no communication, apparently the system cancelled my order, at that point I have already arranged transport, but they managed to gentlemen and this other lady were very helpful hence besides the cancellation everything went really smooth

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Jan 2025, 13:53
Official
hi Solani 

We're sorry for any frustration caused. Please provide us with your order number so we can assist you. Alternatively, please send us a message with your contact information and your order number. 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply15 Jan 2025, 08:07
Official

Good Day Solani

 

Thank you for the feedback. 

 

We humbly apologize for the instore experience you have received. Our IT department is currently working on updating the system for more accurate stock access. 

 

Thank you for shopping with us. 

 

Kind Regards

Mpho