RR
Robert R

1 reviews | Active since Dec 2023

05 Dec 2023, 13:06

Order cancelled with no experience.

I placed an online order on their Black Friday sale, only to receive an email 2 days later that my entire order had been canceled, with zero explanation given. I tried emailing to ask for clarity on why my order was canceled. No response. Waited over the 24 hours they ask for, emailed again. Still no response. This was the first time I ordered form them, having seem their adverts pop up regularly when I search for DIY online, but was always unsure on their legitimacy, as deals sometimes appeared too good to be true. Finally decided to give them a shot. Turns out my initial instincts were correct. Definitely won't be trusting them again.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 Dec 2023, 14:55
Official
Good day Robert 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our online service  was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you. 


RR
Robert R's update05 Dec 2023, 15:39
Reviewer Update
Oh surprise surprise, the exact same copy paste generic reply posted on EVERY SINGLE bad review. How about instead of posting a generic response to that pretends to care about customer service, you actually respond to my emails.