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Seppie E
1 reviews | Active since May 2020
14 May 2020, 12:27
Order cancelled, no refund, no communication
If I could give less than one star, I would have. I ordered an inverter/charger on 17 March 2020 and was promised that it would be delivered by 26 March 2020. This never happened and nothing was communicated to me. This is now 14 May 2020, my order was cancelled by Leroy Merlin, but no refund. This is now 2 weeks of calls to them. Very friendly staff at their call center with promises of calling me back to sort out the problem. NOT ONCE !!. I would advise everybody that is even thinking of doing business with Leroy Merlin, to think twice. They just do not deliver on their promises.
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Replies (3)0
Replies (3)Leroy Merlin South Africa's replyOfficial
14 May 2020, 12:30Hello Seppie, we are sorry that you had a negative response with us. We will investigate the situation with team and get back to you. #va
Leroy Merlin South Africa's reply14 May 2020, 12:30
Official
Hello Seppie, we are sorry that you had a negative response with us. We will investigate the situation with team and get back to you. #va
Leroy Merlin South Africa's replyOfficial
14 May 2020, 12:50Oh gosh, that does not sound good. We will jump on this and as soon as we receive a response from the team, we will let you know. #va
Leroy Merlin South Africa's reply14 May 2020, 12:50
Official
Oh gosh, that does not sound good. We will jump on this and as soon as we receive a response from the team, we will let you know. #va
Leroy Merlin South Africa's replyOfficial
14 May 2020, 13:46Hi Seppie, the refunds have been done from our side. It will take a few days to reflect into your account. We are sorry once again for the experience, it is not our usual way. We are fixing it and will improve. Keep well and safe. #va
Leroy Merlin South Africa's reply14 May 2020, 13:46
Official
Hi Seppie, the refunds have been done from our side. It will take a few days to reflect into your account. We are sorry once again for the experience, it is not our usual way. We are fixing it and will improve. Keep well and safe. #va
