dP
doneven P
1 reviews | Active since Apr 2012
09 Apr 2026, 16:47
Online trap
Please be extra weary when buying, dont fall in the trap like I did. I ordered a tap & i was appalled at the quality once recieved. It was a lightweight Chinese product with no instructions and extremely inferior quality- spout was not even straight. I requested a refund & all i got was a reply justifying the product. I will never buy again from Leroy Merlin, R1500 lost, they dont reply to emails & being an online purchase, i cannot even go in & return as theres no stores in my province.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
10 Apr 2026, 08:13Hi Donevan
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your dissatisfaction with the tap you received, as well as the frustration experienced during the refund process. This is certainly not the level of quality or service we aim to provide to our customers.
We understand how disappointing it must be to receive a product that does not meet your expectations, especially when it comes to quality and workmanship. Please accept our sincere apologies for the inconvenience caused.
We will escalated your concerns to the relevant department for urgent review .
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your dissatisfaction with the tap you received, as well as the frustration experienced during the refund process. This is certainly not the level of quality or service we aim to provide to our customers.
We understand how disappointing it must be to receive a product that does not meet your expectations, especially when it comes to quality and workmanship. Please accept our sincere apologies for the inconvenience caused.
We will escalated your concerns to the relevant department for urgent review .
Leroy Merlin South Africa's reply10 Apr 2026, 08:13
Official
Hi Donevan
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your dissatisfaction with the tap you received, as well as the frustration experienced during the refund process. This is certainly not the level of quality or service we aim to provide to our customers.
We understand how disappointing it must be to receive a product that does not meet your expectations, especially when it comes to quality and workmanship. Please accept our sincere apologies for the inconvenience caused.
We will escalated your concerns to the relevant department for urgent review .
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your dissatisfaction with the tap you received, as well as the frustration experienced during the refund process. This is certainly not the level of quality or service we aim to provide to our customers.
We understand how disappointing it must be to receive a product that does not meet your expectations, especially when it comes to quality and workmanship. Please accept our sincere apologies for the inconvenience caused.
We will escalated your concerns to the relevant department for urgent review .
Leroy Merlin South Africa's replyOfficial
10 Apr 2026, 08:36Hi Doneven,
Thank you for bringing this matter to our attention, we sincerely apologize for the experience you had with our seller
We are looking into the matter, and feedback will be provided to you soon
Thank you for bringing this matter to our attention, we sincerely apologize for the experience you had with our seller
We are looking into the matter, and feedback will be provided to you soon
Leroy Merlin South Africa's reply10 Apr 2026, 08:36
Official
Hi Doneven,
Thank you for bringing this matter to our attention, we sincerely apologize for the experience you had with our seller
We are looking into the matter, and feedback will be provided to you soon
Thank you for bringing this matter to our attention, we sincerely apologize for the experience you had with our seller
We are looking into the matter, and feedback will be provided to you soon