MA
Marco A

1 reviews | Active since Aug 2016

28 Jan 2024, 13:09

Online stores is a ****. They don’t stock the items but take your money without refunding

Worst customer service possible.

Purchased online, needed some aluminium C-channel, they said they had 6 in stock so I purchased all 6 and paid for delivery.

They cancel the order because what’s on their site is not actually what they stock, it’s just false advertising.

I’ve been chasing them for my refund and they just ignore mails, then say it’s been escalated, then the escalation is ignored.

Still to date no resolution, they just cancel and then let you sit. Beware of these guys online store, I’d never purchase from them again. **** to the max

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply29 Jan 2024, 10:41
Official
Good day Marco

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.