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Dirk E
1 reviews | Active since Jan 2024
23 Jan 2024, 12:36
Online store - wrong goods delivered or misrepresented product description. No responses to numerous qeuries
Online order - goods wrongly described as "natural wooden frame" but steel frame delivered. Either wrong delivery or *********** miss-adverti*****t or *****. E-mails acknowledged but not dealt with; online form the same; impossible call centre as query option (5) does not function. Saga going on for 10 days now.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
23 Jan 2024, 14:48Good day Dirk
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply23 Jan 2024, 14:48
Official
Good day Dirk
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
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Dirk E's updateReviewer Update
23 Jan 2024, 16:26Responses received and appropriate resolution now underway.
DE
Dirk E's update23 Jan 2024, 16:26
Reviewer Update
Responses received and appropriate resolution now underway.