online store must fix its problem

I wrote a 1-star review this morning in a state of dismay about an online order that was cancelled and not refunded. I eventually drove through to the branch, where I was helped by Nicolette, who was far more professional and efficient than any other staff I've dealt with. She managed to cancel the non-existing electronic refund and give me cash. I've therefore retracted that review. While I'm relieved to have things resolved and impressed by Nicolette, resolution really should not happen this way. I want to tell the other consumers who are writing bad reviews about their unexpected cancellations and the lack of refunds that they need to go into a branch in person - and be prepared to be assertive. There were at least two other customers with the same issue while I was there.