Online Store is a waste of time

Item: Leroy Merlin South Africa
Rating: 1
Author: Mpho R

I placed my online order on the 31/07/2020 for sierra shower, they took my money and then went quiet. I called their call centre and they just told me that they have escalated the matter and that was a week ago. Since then I have nothing from them, I have contractors working and I am paying them to sit and wait for a shower enclosure that I should have received 3 weeks ago. I am very upset! I just want my money back.

Helpful (0)

Replies (3)

Leroy Merlin South Africa's replyOfficial

24 Aug 2020, 15:41

Hello Mpho, we are very very sorry about this. We have asked the team to process the refunds as speedily as possible. We will be in touch. #va

Leroy Merlin South Africa's reply24 Aug 2020, 15:41

Official

Hello Mpho, we are very very sorry about this. We have asked the team to process the refunds as speedily as possible. We will be in touch. #va

Leroy Merlin South Africa's replyOfficial

25 Aug 2020, 17:53

Evening Mpho, the refund POP has been sent to you via email. We do apologise once again for the experience! #va

Leroy Merlin South Africa's reply25 Aug 2020, 17:53

Official

Evening Mpho, the refund POP has been sent to you via email. We do apologise once again for the experience! #va

Mpho R's updateReviewer Update

25 Aug 2020, 18:03

Thank you. I received your email with the POP

Mpho R's update25 Aug 2020, 18:03

Reviewer Update

Thank you. I received your email with the POP