Online Stock ordering system - in accurate

Item: Leroy Merlin South Africa
Rating: 1
Author: Barry K

Fix your online ordering stock levels. Purchased items that displayed as stock available. Received an email few days later to tell me items on hold (no stock). Emailed them, phoned them, made use of their online form... Still not a word or reply from them...

Helpful (0)

Replies (4)

Leroy Merlin South Africa's replyOfficial

05 Feb 2020, 21:10

Evening Barry, we see that your order was created on Friday. We apologise for the bug in our system that is sending a false status. Your products are being processed for delivery. We will keep in touch with you regarding the situation tomorrow. Regards Vidya

Leroy Merlin South Africa's reply05 Feb 2020, 21:10

Official

Barry K's updateReviewer Update

06 Feb 2020, 06:24

Thank you Vidya, looking forward to your feedback today.

Barry K's update06 Feb 2020, 06:24

Reviewer Update

Thank you Vidya, looking forward to your feedback today.

Barry K's updateReviewer Update

08 Feb 2020, 12:22

Thank you for turning a very unpleasant online order around with excellent customer service. Much appreciated! All sorted within 48 Hours.

Barry K's update08 Feb 2020, 12:22

Reviewer Update

Thank you for turning a very unpleasant online order around with excellent customer service. Much appreciated! All sorted within 48 Hours.

Leroy Merlin South Africa's replyOfficial

11 Feb 2020, 14:05

A savvy customer, you bring smiles to our digital hearts! Thank you for being calm through this journey. We have noted our challenges and are correcting it as we go. Please try us again soon. Take care, regards Vidya

Leroy Merlin South Africa's reply11 Feb 2020, 14:05

Official