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guillot A
1 reviews | Active since Mar 2009
06 Feb 2020, 14:14
Online shopping experience very disappointing and customer service non existent
I purchased an item online that I am still waiting for, there was apparently stock and 3 days later nothing left. No answer to my online request via email or website, neither on calls and they do not call back as the answering machine suggests. Their website refused to send me a link to change my pwd. Payment has been processed on time though. This is really bad service. I do not recommend them and will not use them again.
Helpful (0)
Replies (12)0
Replies (12)
Leroy Merlin South Africa's replyOfficial
06 Feb 2020, 14:18Hi Guillot, thank you for raising a flag with us. We see that you made the purchase on Monday. We do try to dleiver within the 3-7 days as shown on the invoice. Please allow us time to find out about your order. #va
Leroy Merlin South Africa's reply06 Feb 2020, 14:18
Official
Hi Guillot, thank you for raising a flag with us. We see that you made the purchase on Monday. We do try to dleiver within the 3-7 days as shown on the invoice. Please allow us time to find out about your order. #va
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guillot A's updateReviewer Update
06 Feb 2020, 14:20Thanks for answering. you sent me a message saying you didnt have stock this morning and I coudlnt get hold of you to understand what is happening. Awaiting your feedback.
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guillot A's update06 Feb 2020, 14:20
Reviewer Update
Thanks for answering. you sent me a message saying you didnt have stock this morning and I coudlnt get hold of you to understand what is happening. Awaiting your feedback.
Leroy Merlin South Africa's replyOfficial
06 Feb 2020, 14:21Can you perhaps send the name of the person/email adress/all info to us?
Leroy Merlin South Africa's reply06 Feb 2020, 14:21
Official
Can you perhaps send the name of the person/email adress/all info to us?
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guillot A's updateReviewer Update
06 Feb 2020, 14:24messages received this morning from LEROY MERLIN South Africa <***>
Dear alexandra guillot one of the products ordered by you was unfortunately sold out and will be ordered from the supplier.
We will notify you additionally as soon as your order is shipped.
You may call us at *** for more information.
Dear alexandra guillot one of the products ordered by you was unfortunately sold out and will be ordered from the supplier.
We will notify you additionally as soon as your order is shipped.
You may call us at *** for more information.
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guillot A's update06 Feb 2020, 14:24
Reviewer Update
messages received this morning from LEROY MERLIN South Africa <***>
Dear alexandra guillot one of the products ordered by you was unfortunately sold out and will be ordered from the supplier.
We will notify you additionally as soon as your order is shipped.
You may call us at *** for more information.
Dear alexandra guillot one of the products ordered by you was unfortunately sold out and will be ordered from the supplier.
We will notify you additionally as soon as your order is shipped.
You may call us at *** for more information.
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guillot A's updateReviewer Update
06 Feb 2020, 14:31do you want my name /email address? sorry I might have misunderstood. please be more precise.
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guillot A's update06 Feb 2020, 14:31
Reviewer Update
do you want my name /email address? sorry I might have misunderstood. please be more precise.
Leroy Merlin South Africa's replyOfficial
06 Feb 2020, 15:07We have sent an email through. We will keep in touch. #va
Leroy Merlin South Africa's reply06 Feb 2020, 15:07
Official
We have sent an email through. We will keep in touch. #va
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guillot A's updateReviewer Update
09 Feb 2020, 14:56Good afternoon, despite receiving an email saying that my order has been picked up by the delivery partner ( no idea who that is btw....) and is now on its way to me on the 7th of February, no sms nor further communication received.
Emails and call center not being answered.
I still have no clue if my item has been shipped, when it is supposed to be delivered and by who.
please assist.
Emails and call center not being answered.
I still have no clue if my item has been shipped, when it is supposed to be delivered and by who.
please assist.
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guillot A's update09 Feb 2020, 14:56
Reviewer Update
Good afternoon, despite receiving an email saying that my order has been picked up by the delivery partner ( no idea who that is btw....) and is now on its way to me on the 7th of February, no sms nor further communication received.
Emails and call center not being answered.
I still have no clue if my item has been shipped, when it is supposed to be delivered and by who.
please assist.
Emails and call center not being answered.
I still have no clue if my item has been shipped, when it is supposed to be delivered and by who.
please assist.
Leroy Merlin South Africa's replyOfficial
09 Feb 2020, 15:18Morning Guillot, your product was dispatched to our delivery partner DSV on Friday hence the communication sent to you. Because it's coming from JHB to CT, it will take extra time. Inter-city deliveries happen during business days. They should have the item to you between Monday and Tuesday latest. Regards Vidya
Leroy Merlin South Africa's reply09 Feb 2020, 15:18
Official
Morning Guillot, your product was dispatched to our delivery partner DSV on Friday hence the communication sent to you. Because it's coming from JHB to CT, it will take extra time. Inter-city deliveries happen during business days. They should have the item to you between Monday and Tuesday latest. Regards Vidya
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guillot A's updateReviewer Update
10 Feb 2020, 14:33Good morning, please note that the parcel was delivered this morning. I had never received an sms about the shipment though.
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guillot A's update10 Feb 2020, 14:33
Reviewer Update
Good morning, please note that the parcel was delivered this morning. I had never received an sms about the shipment though.
Leroy Merlin South Africa's replyOfficial
10 Feb 2020, 14:41Hi Guillot, we are glad that you have received your product. We hope you enjoy your purchase. Please feel free to provide a review of the product on our website when you have a chance, it will really help other customers, no matter if it is negative - it also helps our buyers understand the interaction of products better with our customers. We wish you well and have a good day. Regards Vidya
Leroy Merlin South Africa's reply10 Feb 2020, 14:41
Official
Hi Guillot, we are glad that you have received your product. We hope you enjoy your purchase. Please feel free to provide a review of the product on our website when you have a chance, it will really help other customers, no matter if it is negative - it also helps our buyers understand the interaction of products better with our customers. We wish you well and have a good day. Regards Vidya
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guillot A's updateReviewer Update
10 Feb 2020, 14:47Thank you Vidya, you have been the only helpful person in the process, your help was crucial.
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guillot A's update10 Feb 2020, 14:47
Reviewer Update
Thank you Vidya, you have been the only helpful person in the process, your help was crucial.
Leroy Merlin South Africa's replyOfficial
10 Feb 2020, 14:52As much as I like the pat on the back, just like the saying, it takes a village to raise a kid, it takes a collective of passionate workers to make a customer happy. So we're all in this boat with you. Please feel free to contact us directly if you need anything at LEROY MERLIN.
Leroy Merlin South Africa's reply10 Feb 2020, 14:52
Official
As much as I like the pat on the back, just like the saying, it takes a village to raise a kid, it takes a collective of passionate workers to make a customer happy. So we're all in this boat with you. Please feel free to contact us directly if you need anything at LEROY MERLIN.