RR
Regina R
1 reviews | Active since May 2023
04 Jun 2026, 16:44
Online services
I ordered items online on the 15th May. I received an e-mail on the 22nd that they do not have the item in stock and will refund me. The refund was supposed to reflex in my account within 7 work days but till today, nothing reflex.
I phoned again today to enquire, Nkateko rep**** that the refund was done on the 23th already, I told her nothing reflex in my account. She said she will folow up and get back to me.
I had to phone her again without any success.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
04 Jun 2026, 16:52Hi Regina
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your refund and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your refund and will be in contact with you soonest.
Leroy Merlin South Africa's reply04 Jun 2026, 16:52
Official
Hi Regina
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your refund and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your refund and will be in contact with you soonest.
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Regina R's updateReviewer Update
05 Jun 2026, 16:39Thank you for handeling it so swifly. The refund was paid into my account
RR
Regina R's update05 Jun 2026, 16:39
Reviewer Update
Thank you for handeling it so swifly. The refund was paid into my account
Leroy Merlin South Africa's replyOfficial
06 Jun 2026, 09:05Hi Regina
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly
Leroy Merlin South Africa's reply06 Jun 2026, 09:05
Official
Hi Regina
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly