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lee R
1 reviews | Active since Sept 2011
29 Dec 2021, 09:08
Online purchases don't work
I did an online purchase more than a month ago and unable to assistance on the item.. when I purchased it showed 266 available for delivery. Virtually impossible to track or get feedback. Staff just don't care and simply hide behind generic emails. All u will get that your email or request has been acknowledged. It been over a month and still no news as to when items will be shipped.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
29 Dec 2021, 10:38Hi Lee
We apologize for the delay caused regarding the Status update of your orders and that no feedback has been given till date . Please note that the Little falls branch is dealing with your order and have requested one of our Logistic agent to contact you regarding the progress .
We apologize for the delay caused regarding the Status update of your orders and that no feedback has been given till date . Please note that the Little falls branch is dealing with your order and have requested one of our Logistic agent to contact you regarding the progress .
Leroy Merlin South Africa's reply29 Dec 2021, 10:38
Official
Hi Lee
We apologize for the delay caused regarding the Status update of your orders and that no feedback has been given till date . Please note that the Little falls branch is dealing with your order and have requested one of our Logistic agent to contact you regarding the progress .
We apologize for the delay caused regarding the Status update of your orders and that no feedback has been given till date . Please note that the Little falls branch is dealing with your order and have requested one of our Logistic agent to contact you regarding the progress .
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lee R's updateReviewer Update
29 Dec 2021, 11:34The response here is contradictory to the response I just received via email which says " no stock sorry for inconvience " but online shows every store has stock (249 available for delivery). This raises serious concerns about the integrity of the business. So are these replies sincere or just an attempt to portray a business that has customer care?
lR
lee R's update29 Dec 2021, 11:34
Reviewer Update
The response here is contradictory to the response I just received via email which says " no stock sorry for inconvience " but online shows every store has stock (249 available for delivery). This raises serious concerns about the integrity of the business. So are these replies sincere or just an attempt to portray a business that has customer care?
Leroy Merlin South Africa's replyOfficial
29 Dec 2021, 12:31Hi Lee
We have requested the Store to double check on the stock as the Order has been placed for a while now .
We apologize again for the misunderstanding .
We have requested the Store to double check on the stock as the Order has been placed for a while now .
We apologize again for the misunderstanding .
Leroy Merlin South Africa's reply29 Dec 2021, 12:31
Official
Hi Lee
We have requested the Store to double check on the stock as the Order has been placed for a while now .
We apologize again for the misunderstanding .
We have requested the Store to double check on the stock as the Order has been placed for a while now .
We apologize again for the misunderstanding .