TB
Trevor B
1 reviews | Active since Feb 2010
20 Jun 2021, 07:24
Online purchase warning.
Trust me when I say there is a reason why Leroy has so many complaints against them regarding online ordering. I ordered online on the on the 2nd June, the order was delivered on the 7th June with incorrect items. 3 weeks later from the time of placing an order, I went into the Greenstone branch to exchange it myself.
Leroy Merlin is simply not ready and geared up for online ordering. Their service is no where close to the likes of a Takealot. DO NOT ORDER ONLINE FROM THEM!
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Leroy Merlin South Africa's replyOfficial
20 Jun 2021, 08:24Hey Trevor,
I trust that you are well
We do apologize for the inconvenience and the experience, we do appreciate the feedback. We are always learning and improving as we go, and your feedback is really going to help us be able to improve. We will look into the matter and ensure that our teams also improve on their services so that customers can have a satisfactory customer experience each time
I trust that you are well
We do apologize for the inconvenience and the experience, we do appreciate the feedback. We are always learning and improving as we go, and your feedback is really going to help us be able to improve. We will look into the matter and ensure that our teams also improve on their services so that customers can have a satisfactory customer experience each time
Leroy Merlin South Africa's reply20 Jun 2021, 08:24
Official
Hey Trevor,
I trust that you are well
We do apologize for the inconvenience and the experience, we do appreciate the feedback. We are always learning and improving as we go, and your feedback is really going to help us be able to improve. We will look into the matter and ensure that our teams also improve on their services so that customers can have a satisfactory customer experience each time
I trust that you are well
We do apologize for the inconvenience and the experience, we do appreciate the feedback. We are always learning and improving as we go, and your feedback is really going to help us be able to improve. We will look into the matter and ensure that our teams also improve on their services so that customers can have a satisfactory customer experience each time