TG
Tyron G

1 reviews | Active since Nov 2019

21 Nov 2019, 14:27

Online Purchase

I made an online purchase on 12/11/19, 2 day delivery period as per their ETA, order was put on hold due to them not locating the stock in store, Called on Friday the 15th and getting through their call centre is a lengthy process and the call back options non existent. Called on Monday finally got through and spoke to an agent and their told me I will receive feedback. Sammy called me Monday afternoon and informed me he will try and source the item and someone will call me and nothing happened. I called them today 21/11/19(12pm) and spoke to Faith and she informed me that she will speak to Sammy and let me know what's happening, now 14.20pm and still no feedback.

Guys can you help me or not?, do I need to go to your competition? Feedback please.

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Replies (2)
TG
Tyron G's update21 Nov 2019, 15:35
Reviewer Update


Just want to confirm that Sammy called me at 15.30pm(21/11/19) and gave an apology that he was day off on Tuesday & Wednesday and had initially handed over the enquiry to someone else after our call and unfortunately that never transpired. He will no supply an alternative product and have this delivered on Saturday 23/11/19.



Leroy Merlin South Africa
Leroy Merlin South Africa's reply21 Nov 2019, 16:53
Official
Hi Tyron sorry for this experience and thanks for the new feedback, let's keep in touch on Saturday. and again apology for the miscommunication ;-( #cs