AP
Adele P

1 reviews | Active since Jun 2022

03 Jun 2022, 08:54

ONLINE ORDERS/RETURNS A TOTAL MESS

DO NOT PUCASE FROM LEROYS ONLINE! I ordered a product and when I wanted to return, they would not accept returns at the store. Needless to say it has been a struggle to return the items as "it is not us (Leroys) who supp**** you the product but another supplier". In the end Leroys are pointing at the "other supplier" to issue the return and refund, while the "other supplier" is pointing at Leroys!! It is such a waste of time and causes HUGE frustration to get this done. JUST DONT ORDER ONLINE EVER!

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Jun 2022, 13:19
Official

Hi there Adele, 

 

We trust you are well.

 

We sincerely apologize for the inconvenience we have caused you, we are currently investigating the matter and we shall be in contact with you shortly.

 

Take care. 💚️